FAQ

Frequently asked questions

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About Bintang Sempurna

PT Bintang Sempurna is a leading printing company in Indonesia, established in 1989. Starting from two photocopiers in Jakarta under the name Sempurna, it has grown into a comprehensive print service provider, covering digital & offset printing, large & wide format printing, document services, and digital finishing. Prioritizing quality and precision, every service is guided by the principles of Dedication, Service, Trust, Accuracy, and Responsibility. Supported by modern technology and a reliable professional team, we ensure every print result meets the highest standards. As an ever-innovating company, we are committed to providing quality print solutions for various business needs. Customer trust is demonstrated through professionalism, competitive pricing, and timely delivery. With continuous investment in the latest technology and sustainable practices, we are ready to provide the best printing services throughout Indonesia.

    Bintang Sempurna provides a wide range of printing services, including mass printing for business needs such as promotions, branding, merchandise, and decorations. We also offer customization options for more premium and professional results.

      PT. Bintang Sempurna is located at Jl. Bendungan Hilir No.46, RT.8/RW.1, Bendungan Hilir, Tanah Abang, Central Jakarta, Special Capital Region of Jakarta 10210.

        Yes, Bintang Sempurna has a 'Designer Playground' which functions as an open space for anyone who wants to create. Here, creative industry professionals can discuss and consult directly with the Bintang Sempurna team. To make a consultation appointment, you can visit the following link: https://bintangsempurna.co.id/appointment

          Products & Specifications

          We provide various printing solutions for different needs, including

          General Commercial Print

          • Brochures, flyers, business cards, posters, calendars, invitations, and more (available in digital or offset).

          Label & Packaging

          • Stickers, corrugated boxes, hard boxes, flexible packaging, paper bags, and more.

          Publishing

          • Book printing with ISBN publishing.

          Sign & Display

          • Wall stickers, wallpapers, banners, X Banners, Roll Up Banners, Giant Banners, Tripod Banners, backlights, backdrops, vehicle branding, display racks, and more.

          Merchandise

          • Mugs, sport bottles, tumblers, t-shirts, polo shirts, scarves, hijabs, pashminas, tote bags, throw pillows, 3D Crystals, and more

          Photo Products

          • Photobooks, Stone Photos, Glass Photo Frames, photo on canvas, photo on wood, photo on acrylic, photo on ACP, and more.

          Specialty Print

          • Raised Print, Lenticular Print, Special Inks, Invisible Inks, Droptix, micro text, personalization, laser cut, laser mark, laser engrave, Digital Embellishment - TUF, Digital Embellishment - DGF, and more.

          Yes, we offer custom printing according to customer needs, from size and material type to finishing.

            We offer a variety of materials, such as:

            Regular Size: Art paper and Matte Paper for flyers and brochures, Art Carton for book covers, Ivory for business cards and invitations, HVS for basic needs, PVC / Yupo / LMO for waterproof needs such as ID cards, certificates, etc., Sticker Chromo and Sticker Vinyl, as well as various unique Fancy Papers in color, texture, etc.

              Large Format Size: Flexi Frontlite China / Korea / German, Foam board, PVC Board, Corrugated Board, Re-board, Plywood, MDF, ACP, Acrylic, Lenticular, Canvas, Vinyl Sticker, Wall Paper, and more.

                The minimum recommended resolution is 300 dpi (dots per inch) at the actual size of the design file to ensure sharp and high-quality print results.

                  We accept files in the following formats:

                  • PDF with Press Quality / Hi-Quality Print (recommended)

                  • AI or EPS (for vector designs)

                  • JPEG or PNG (high resolution)

                  Yes, every product has a size guide. For more detailed information, please contact our team.

                    Yes, our team will review your design file to ensure the resolution, color, and size are correct. If any revisions are needed, we will inform you before the printing process begins.

                      Of course. We provide various types of finishing, such as matte/glossy lamination, embossing, debossing, spot UV, and stitching or spiral binding.

                        Some products such as invitations and business cards have a minimum order, but for certain products such as posters and banners, we offer single-copy printing.

                          A bleed area is the extra area around the design to ensure the print extends fully to the edges without white borders. Add a 3 mm bleed on each side of your design.

                            Ordering

                            Orders can be placed in 2 ways:

                            1. Offline Store

                            • Visit the Bintang Sempurna store directly to discuss with our team and order the desired product.

                            2. Online Store

                            • You can place an order through our online platform, with the following steps:
                            • Click this link onlineprint.co.id
                            • Select the product you want to print.
                            • Upload your prepared design file. If you don't have a design, you can choose from available designs or create your own using the feature
                            • Create Design
                            • Proceed to checkout, specify the delivery address, and select a payment method.
                            • Complete the payment using the provided method.
                            • After payment, confirm it through the provided form and send proof of payment via WhatsApp to
                            • 0812 816 50000 (WhatsApp)
                            • Orders will be processed and shipped after payment is verified, via courier or you can pick it up directly at the Bintang Sempurna store.

                            Production time depends on the product type and quantity ordered. An estimated production time will be provided after the order and payment are received.

                              Yes, customers can preview the design before the printing process begins, either through an in-store consultation or while using the online service.

                                Minimum order information may vary depending on the product type. For details, it is recommended to contact customer service.

                                  Payment

                                  Available payment methods include bank transfers (BCA, BNI, Permata, Mandiri), e-wallets (OVO, GoPay, ShopeePay, Dana), QRIS, and credit cards.

                                    Yes, payment is made upfront as part of the ordering process. Orders will be processed after payment is verified.

                                      Shipping & Pickup

                                      For online orders, orders will be shipped via courier service after production is complete. Estimated delivery times are provided at checkout.

                                        Yes, customers can pick up their orders directly at the store after the order is processed.

                                          Yes, Bintang Sempurna delivers to all regions throughout Indonesia through available courier services.

                                            Policy & Warranty

                                            It is recommended to contact customer service for more information regarding warranty policies.

                                              If you receive a printed result that does not match, immediately contact customer service via WhatsApp at 0812 816 50000 for further solutions.